1. How We Collect Personal Information

We collect personal information in various ways. This may happen when you create an account on our website, place an order, contact us for support, communicate with our customer service team, or subscribe to our newsletters. We also collect information when you participate in promotions, respond to surveys, engage with us on social media, share reviews or feedback, or use any features on our website that require personal details. By registering or placing an order, you consent to the collection and use of your personal data.

2. What Personal Information We Collect

We collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details (although full card information is never stored and is handled securely by third-party payment providers). We may also gather additional details including your IP address, browser type, device information, cookie data, and browsing activity. This information helps us improve our website, understand your preferences, and enhance your overall experience.

3. How We Use Your Information

Your information is used to process and deliver your orders, verify your identity if needed, and communicate updates or offers. It allows us to improve our services, personalize your shopping experience, and protect our website from fraud or misuse. In certain cases, your phone number may be shared with delivery partners strictly for shipping purposes.

4. Emails, Newsletters & SMS Messages

If you subscribe to our updates, you may receive emails about new arrivals, promotions, or brand news. You may unsubscribe at any time through the link provided in our emails or by contacting us at support@olsan.co. When you provide your mobile number, you consent to receiving SMS messages; however, you may opt out of these messages at any time as well.

5. Links to External Websites

Our website may contain links to external brands or partner sites for your convenience. However, we do not control these websites and are not responsible for their content, policies, or practices. Any information you provide on those sites is at your own risk, and
we recommend reviewing their privacy policies before sharing personal details.

6. Cookies & Analytics

We use cookies and analytics tools to collect information such as your IP address, device type, browser version, and the pages you interact with on our site. This helps us analyze customer behavior, improve product presentation, and enhance website functionality. You may disable cookies in your browser settings at any time, although some website features may not function as effectively.

7. Data Protection & Security

Your personal information is stored securely, and we use encrypted payment gateways and protected servers to ensure it remains safe. Only authorized personnel have access to your information, and they handle it with strict confidentiality.

8. Sharing of Information

We do not sell your personal information to any third party. Your details may be shared only with trusted service providers such as payment processors, delivery companies, and email service platforms—strictly for the purpose of completing your order or improving your shopping experience. These partners are required to keep all information confidential and secure.

9. Your Rights

You have full rights regarding the personal data we hold about you. You may request access to your information at any time, ask for corrections if your details are incomplete or inaccurate, or request deletion of unnecessary or outdated information. You may also opt out of marketing emails or SMS alerts whenever you choose. For any such requests, you can contact us at sales@olsan.co.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be posted on this page with the updated date. Continuing to use our website after changes are posted means you accept the revised policy.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, you can reach us at:

Email: sales@olsan.co

Contact: 923182727447
Brand: Olsan – Glow Naturally, Shine Confidently