1. Order Processing

By placing an order with Olsan, you agree to our terms regarding order handling and customer responsibility. Once your order is confirmed, you will receive an email containing the complete details. All orders are usually delivered within 5 business days. If any product is out of stock, our team will inform you via phone call or SMS along with the revised dispatch timeline.

2. Shipping & Delivery

Within Pakistan, a standard shipping fee of Rs. 250 applies to all orders regardless of size or weight. Deliveries outside Karachi typically require 5-8 business days. All orders will be
delivered only to the shipping address provided during checkout and cannot be redirected to any alternative location.

3. Product Use & Restrictions

All Olsan products and samples are intended strictly for personal use only. Unauthorized reselling, distribution, or commercial use of our products is prohibited. If we suspect misuse such as bulk ordering for resale, fraud, or any activity that violates our policies—we reserve the right to limit or cancel the order without prior notice.

4. Delivery Delays

While we work hard to ensure timely delivery, unforeseen delays may occur due to courier issues, weather conditions, or logistical factors. If your order does not arrive within the expected timeframe, you may contact us through email, phone, or WhatsApp. Kindly keep your order number available for faster assistance.

5. Damaged, Incorrect, or Incomplete Orders

If you receive a damaged product, a leaking container, the wrong item, or an incomplete order, you must notify us within 48 hours of delivery. A complete unboxing video is mandatory, clearly showing the sealed flyer or envelope being opened and the product
inside. Supporting photos or videos may also be requested. Once we verify your claim, we will offer a replacement, refund, or store credit voucher depending on the situation.

6. Payment Policy

Olsan provides multiple payment methods for customer convenience. For local orders in Pakistan, we offer Cash on Delivery (COD) and JazzCash for selected orders. After placing a local order, you will see an on-screen confirmation and receive an email with
your unique order number. If you do not receive this email, please contact us for verification.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.
By using our website, you consent to our use of cookies in accordance with our privacy policy. You may choose to block or delete cookies via your browser settings; however, some website features may not function properly if cookies are disabled.

8. General Policy

We are committed to safeguarding the privacy of our visitors and handling personal information responsibly. Personal information collected during order placement, newsletter subscriptions, or contact inquiries is used solely to process orders, provide customer support, and improve your experience. We do not sell your personal information to third parties. All electronic transactions are protected by encryption technology, but you are responsible for maintaining the confidentiality of your account and password.

By using our website, placing an order, or engaging with our brand, you confirm that you have read, understood, and agreed to all the Terms & Conditions listed above.